Q: Where is WishfulPets.com located?
A: Our main headquarters is located in Dallas, Texas.
Q: How do I check the status of my order?
A: Upon placing your order, please allow 3 - 6 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - TRACK MY ORDER
Q: How long does shipping take?
A: Please allow 3 - 6 business days for your order to process. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 8 - 21 business days. For International orders, please allow 17 - 45 days.
Q: Why does shipping take so long?
A: Our products are one of a kind and are significantly lower priced than other competitors. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' or "Buy It Now" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Do WishfulPets.com provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.